Terms and Conditions

Valid only on eligible Samsung, LG, and Philips hospitality TV models (e.g., Samsung 4K SMART Hospitality TVs or Philips Hospitality TVs) specified in the applicable Transworld Distributors sales agreement. Transworld Distributors will exchange up to 1% of the total units purchased per property (a pool of one spare per 100 units). Replacement units will only be provided to the property or project where the unit failed. Minimum order quantity is 100 units, and the customer must have purchased at least $150,000 of product from Transworld Distributors. Units must have been delivered under a qualifying Transworld Distributors sales agreement. Transworld Distributors will cover technical defects only, for up to the initial 12 months of ownership from the delivery date. The customer must obtain the manufacturer case number (Samsung, LG, or Philips, as applicable) and complete troubleshooting prior to contacting Transworld Distributors. In order for a replacement unit to be dispatched within the 24–48 hour window, the support team must receive the ticket number before 2:00 PM Eastern Time during business hours. Any issues considered concealed or physical will not be covered by the Transworld Distributors Spare in the Air™ Replacement Program. Freight is covered by Transworld Distributors, both the replacement shipment and the prepaid return label for the defective Unit. This program may be terminated at any time.