Shipping, Claims
& Returns
Clear guidelines for Transworld Distributors partners to receive, inspect, and return products quickly and efficiently.
- Shipping Claims
- TV Claims
- GE Service
- Amana Service
- Return Policy
- Return Process
Receiving & Freight Claim Process
1. Inspect Your Shipment
Inspect all cartons for visible damage before accepting delivery.
2. Note Any Damage or Shortages
Record any visible damage or missing items on the carrier's delivery receipt before signing.
3. Obtain Carrier Confirmation
Ask the delivery driver to acknowledge and sign any noted exceptions.
4. Notify Transworld Distributors
Report any freight damage or shortages within 24 hours and include supporting documentation.
5. Claim Review & Resolution
Our team will review your claim and coordinate the appropriate resolution as quickly as possible.
Freight Damage
If your shipment arrives with visible freight damage:
- Inspect all cartons before accepting delivery.
- Refuse any cartons with significant damage when appropriate.
- Note all damage on the delivery receipt.
- Have the carrier acknowledge the damage.
- Notify Transworld Distributors within 24 hours.
- Include photos, model numbers, serial numbers, and a copy of the signed delivery receipt.
Missing or Short Shipments
If products are missing from your shipment:
- Verify all cartons against the packing slip.
- Note shortages before signing for delivery.
- Request the carrier acknowledge the shortage.
- Notify Transworld Distributors within 24 hours.
- Include your purchase order, packing slip, and delivery receipt.
Manufacturer Direct Shipments
Some products ship directly from the manufacturer. Upon delivery:
- Inspect all cartons immediately.
- Record any damage or shortages.
- Have the carrier acknowledge all exceptions.
- Notify Transworld Distributors within 24 hours.
Product Warranty & Technical Support
For technical product issues, please contact the manufacturer's technical support team listed below. Warranty claims are handled directly by each manufacturer unless otherwise noted.
Technical TV Claims
Information Needed for Claims
- Business name and complete address
- Model number and serial number of affected unit
- Detailed description of the issue
- Photos of damage (if applicable)
- Copy of delivery receipt or BOL
- Contact information for follow-up
Concealed Damage
for Hospitality TVs
Photo Requirements
- Serial tag on box
- Front view of box
- Back view of box
- Left view of box
- Right view of box
- Serial tag on unit
- Clear damage photo
GE PTAC and
Appliance Claims
Information Needed for Claims
- Business name and complete address
- Model number and serial number of affected unit
- Detailed description of the issue
- Photos of damage (if applicable)
- Copy of delivery receipt or BOL
- Contact information for follow-up
Amana PTAC Claims
and Service
Information Needed for Claims
- Business name and complete address
- Model number and serial number of affected unit
- Detailed description of the issue
- Photos of damage (if applicable)
- Copy of delivery receipt or BOL
- Contact information for follow-up
For service requests or to report issues with Amana PTAC units, please call Amana customer service.
Call Amana: 877-376-0214
For service requests or to report issues with Amana PTAC units, please call Amana customer service.
Call Amana: 877-376-0214
Product Return Policy
1. Request a Return Authorization (RMA)
Complete the online return request within the required return window.
2. Receive Return Approval
If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Prepare Your Shipment
Return products in their original packaging with all accessories included. Clearly mark the RMA number on the outside of each package.
4. Return Your Products
Ship approved returns freight prepaid using the instructions provided by Transworld Distributors.
All return requests are subject to review and approval by Transworld Distributors. Approved returns may qualify for replacement, repair, or account credit based on the product condition, manufacturer policies, and return eligibility.
Need Help?
Whether you have a freight claim, warranty question, or return request, our team is here to help. Contact Transworld Distributors or complete the appropriate online form to get started.
Please provide the following information
when requesting a return:
- Model number
- Serial number
- Quantity
- Reason for return
- Company information
Submit Return Requests To:
F: 305-477-6609
Service and Returns Department
claims@twsdistributors.com
Processing Time
Allow 3 business days for processing of
return requests.
Once RA Number is Issued:
- RA number must be clearly marked on the
outside of all return packages. - Returns must be sent prepaid.
- Returns without an RA number will be
refused. - All items must be returned in their original
box with all accessories.
