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Shipping, Claims & Returns

Submit Your PTAC Physical Damage Claim

We're committed to providing swift, comprehensive support to ensure your satisfaction with our PTAC units

1
Point of Contact Information

Order Number *

Starts with "SO-" or "2200"

Point of Contact *

Contact Email *

Contact Phone *

2
Current Location of Item

Street Address *

Address Line 2 *

City *

State/ Province/ Region *

Zip Code *

3
PTAC Information

PTAC Brand / Manufacturer *

Upload picture of serial tag on unit (must be readable) *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

Upload picture of full front view of unit box *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

Upload picture of full back view of unit box *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

Upload picture of full left view of unit box *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

Upload picture of full right view of unit box *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

Upload picture of serial tag on box (must be readable) *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

Upload picture of clear damage including surrounding area. (powered on if possible) *

No file chosenAccepted file types: jpg, gif, png, pdf. Max. file size 5 MB.

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